How do I book a cruise?

Please contact the cruise line directly. The Port does not have the ability to book cruises.

   Can you buy last-minute cruise tickets at the Port itself?

You cannot book cruise tickets at the Port. However, you can book directly with the cruise line up until the day of the cruise, if rooms are available.

   Where is the best place for Carnival passengers to park?

The Erato Street Cruise Terminal Parking Garage, located at 1100 Port of New Orleans Place, New Orleans, LA 70130.

   Where is the best place for Norwegian and Royal Caribbean passengers to park?

The Julia Street parking lot (Whale Lot), located adjacent to the Julia Street Cruise Terminal. Guests are encouraged to drop off their luggage at the terminal before parking.

   How much is it to park a regular-size vehicle?

$20 per day/flat rate fee. Passengers will be charged parking based on the number of days of the cruise, e.g., 7-day cruises will be charged 7 days of parking.

   Do you need a parking reservation?

Parking is on a first-come, first-served basis. However, reservations are not needed since cruise passengers are guaranteed a parking space in one of the Port’s facilities.

   Is there free handicapped parking and/or free disabled veterans parking?

The Port is not able to offer free or discounted public parking since we are a state agency.

   Whom can I call for lost luggage?

Cruise passengers who need to make inquiries for lost luggage in the terminal may contact 504.304.0157 for Carnival and Royal Caribbean; and passengers may call 504.587.1669 for Norwegian.

   Is there a baggage transfer service or a place to store my luggage before or after my cruise?

Remote Airport Services operates a baggage transfer service at the cruise terminals that will allow you to store your luggage with them and/or deliver your baggage from the terminal to the airport. For more information and rates, call 504.471.0080.

   Are there shops at the cruise terminals?

There is a Refreshment Stand serving coffee, soft drinks, assorted sweets and other snacks and sundries, and Souvenir and Curio Stand featuring New Orleans keepsakes, forgotten personal items and an ATM.

   Does Carnival, Norwegian or Royal Caribbean have a home office at the Port?

No. The Port turns the terminal over to the cruise line on the day of the cruise only. Passengers will need to contact the cruise line directly for payments, refunds, etc.